Mission Statement

Our mission is to work diligently to provide cost-effective reliable water and wastewater distribution services to the customers.


We are committed to customer service including providing ample safe drinking water for domestic use and firefighting requirements that complies with all state and federal water quality standards. Similarly we will ensure the most efficient waste system including pump stations and force mains that collect and transport the Town's wastewater to the Greater Lawrence Sanitary District (GLSD). Utilities is committed to providing high quality service while maintaining and evaluating our systems to ensure efficiency and reliability.

The Utilities Division provides long term support for water and wastewater services for the community. Water supply and treatment are two critical components of the future.

Canobie Lake is the primary source from the months of May through October and then the Town switches to Arlington Pond as the primary source during the colder winter months allowing Canobie Lake to regenerate. In June 2020, the Town began receiving an additional source of water from the Southern New Hampshire Regional Water Project which comes from Lake Massabesic. The water we receive is already treated by Manchester Water Works (MWW) and flows into our system blending with our water. For more information on this project please click on the tab - Projects. The water from MWW is also fluoridated however the water from Salem is not therefore the level of concentration is significantly lower than its entry point. Information regarding the MWW source is available on this site by clicking the tab on the left: Manchester Water Works Water Quality Report.

Other then the air we breathe, water is the single most important element in our lives. Water is a carefully manufactured product. It's collected, treated, tested, and delivered to your home and business 24 hours a day.


  • Water distribution/construction requests for inspections must be made 24 hours in advance. Please call 603-890-2175 for further details.
  • Requests for final meter readings may be made by calling 603-890-2042.