The Communications division (also known as "Dispatch" or "Fire Alarm") is staffed 24 hours/7 days a week with one dispatcher.
They are responsible for:
Answering and routing all incoming calls to the fire department
Answering all 911 calls
Dispatching all fire apparatus to emergencies
Monitoring all fire alarm systems in the town
Assisting and issuing burning permits for residents
Interacting with all other agencies involved in any emergency
Fire Alarm Monitoring System (Radio Box)
In 2007 the Town of Salem adopted a change to the local Fire Codes to have all municipal fire alarm systems operate under a "radio box" system. Many people have seen or recall seeing in Salem the classic "red fire box" that was located on a building or a telephone pole that worked via a red telephone line. The modern-day version of this system works via "radio waves" with no lines stringing from pole to pole.
Anywhere a radio box is located in Salem, the fire alarm system is tied in directly to the Communications center for continuous monitoring.